Assumes management responsibility for day-to-day operations and financial activities successfully directs departments to fulfill regulatory compliance.Ensures delivery of superior internal and external guest service with every interaction including the Hard Rock Competencies of Business Results, Team member Engagement and Guest Engagement for this position and responsible departments.Creates an atmosphere that induces guests to make Hard Rock Hotel New york their choice for entertainment responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
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